Coronavirus (COVID-19) Recovery Strategy: Retail

May 05, 2020

A disaster is defined as any event that renders a business facility inoperable or unusable so that it interferes with the organization’s ability to deliver essential business services and generate revenue. A disaster recovery plan includes a set of clear guidelines and detailed instructions on how to act before, during, and after a disaster in order to minimize its negative effect on your organization and restore normal operations. Typically, disaster recovery plans are executed after a fire or natural disaster, such as flood, earthquake, or hurricane. As a result of the unprecedented COVID-19 (coronavirus) pandemic, modification to existing disaster recovery plans (or new plans) may be required to re-staff and re-open business locations and workplaces.

The priorities in a disaster situation are to:

  1. Ensure the safety of employees and visitors in the building
  2. Mitigate threats or limit the damage that threats can cause
  3. Have advance preparations to ensure that critical business functions can continue
  4. Have documented plans and procedures to ensure the quick, effective execution of recovery strategies for critical business functions

As stay-at-home restrictions and travel warnings expire, retailers should prepare to implement plans and strategies to expedite restoration of business operations while ensuring the health and safety of employees, customers, visitors, and guests in their establishments. The following highlights short-term and long-term recovery measures.


Please be advised that any and all information, comments, analysis, and/or recommendations set forth above relative to the possible impact of COVID-19 on potential insurance coverage or other policy implications are intended solely for informational purposes and should not be relied upon as legal advice. As an insurance broker, we have no authority to make coverage decisions as that ability rests solely with the issuing carrier. Therefore, all claims should be submitted to the carrier for evaluation. The positions expressed herein are opinions only and are not to be construed as any form of guarantee or warranty. Finally, given the extremely dynamic and rapidly evolving COVID-19 situation, comments above do not take into account any applicable pending or future legislation introduced with the intent to override, alter or amend current policy language.